Shipment processing time
All orders are dispatched every Saturday.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email. We may also update our dispatch time frame in busy periods.
Shipment rates and expected delivery
All orders under 2kg are posted either 1st or 2nd Class with the Royal Mail. We only offer 1st Class for parcels that are sent as 'large letter'. These postage rates range from £2.50-£3.20 and are calculated at checkout based on weight.
In accordance with Royal Mail, items posted 2nd Class should arrive within 2-3 working days.
Orders over 2kg are shipped with Hermes. You will receive an email with a tracking number once your order has been dispatched. The postage rate for over 2kg is £6.00.
We are unable to provide tracking information regarding shipments posted via Royal Mail. Please do not contact us until 10 working days has past following confirmation of shipment if you have not received your order. If you have not received your order after 10 working days please contact us at email@example.com
If we find that your parcel exceeds 5kg in weight we will contact you via email to discuss shipping methods and prices.